Yes, we offer convenient airport transfer services to ensure a seamless journey from the airport to Hidden Paradise. Our transportation options include:

1. Private Transfers: Enjoy the luxury of a private vehicle with a professional driver who will greet you at the airport and assist with your luggage.
2. Shuttle Services: For a more economical option, we provide shuttle services that run at regular intervals, making it easy to reach our holiday house.
3. Car Rentals: If you prefer to explore the area at your own pace, we can help arrange car rentals from the airport.

Please let us know your arrival details in advance, and we will be happy to assist with your transportation arrangements!

At Hidden Paradise, we do not have a spa and wellness center on-site. However, guests have the option to access nearby swimming pools and wellness facilities for a fee. We can provide recommendations and assist with arrangements to ensure you enjoy relaxation and rejuvenation during your stay.

Cancellation and Refunds

• Cancellation Policy: Cancellations are not allowed on our platform. If you need to cancel your booking, please contact us directly, and we will do our best to assist you. However, we cannot guarantee a refund.
• Third-Party Bookings: If you booked through a third-party platform (e.g., Airbnb), please refer to their specific cancellation policy for details regarding refunds and cancellations.
• No-Show Policy: If you fail to check in on the scheduled date without prior notice, the full booking amount is non-refundable.

Some Booking platforms may offer flexible cancellation terms, which will be clearly stated at the time of booking.

Hidden Paradise can accommodate up to 6 adult and 4 kids guests comfortably. Please let us know your group size when booking to ensure a perfect fit for your stay, you are not allow to have gust more than the number declare in booking.

Absolutely! Just let us know before your arrival , and we will provide additional bedding or towels as needed.

If you encounter any issues, please contact us immediately though our chatbot or texting. We are available to assist you and will do our best to resolve any concerns promptly.

If you are booking from third party, please keep contact us from third party portal.

Yes, we require a security deposit to cover any potential damages or extra cleaning fees during your stay. This deposit will be fully refunded if no issues arise.

Yes, we provide an outdoor grill for guests to enjoy. Please remember to clean it after use to avoid additional charges.

Yes, there are several grocery stores within a short drive from Hidden Paradise where you can stock up on essentials for your stay.

Yes, Hidden Paradise is surrounded by beautiful nature trails perfect for hiking or leisurely walks, offering stunning views of the valley.

Smoking is strictly prohibited inside the house. Outdoor smoking is allowed, but please dispose of cigarette butts responsibly.

Check-in is at 3:00 PM, and check-out is at 10:00 am. Late check-out may incur additional fees and must be arranged in advance.

If availability permits, we are happy to extend your stay. Please notify us as early as possible to check for availability.

Yes, Hidden Paradise is equipped with a heating system to keep you warm and comfortable during the cooler months.

At Hidden Paradise, we offer a range of options and amenities to enhance your stay and ensure a memorable experience. Here are some of the highlights:

1. Luxury Accommodations: Choose from spacious rooms with stunning views, equipped with modern amenities and stylish decor to provide you with utmost comfort.
2. Outdoor Activities: Enjoy various outdoor activities, including hiking, wildlife watching, and exploring the beautiful surrounding landscapes.
3. Gourmet Dining: Indulge in exquisite dining experiences featuring local and seasonal ingredients, with options for in-house meals or nearby restaurants.
4. Wellness Services: Relax and rejuvenate with our wellness services, including spa treatments, yoga sessions, and meditation areas designed for tranquility.
5. Family-Friendly Facilities: We provide family-friendly amenities such as play areas, board games, and activities to keep kids entertained.
6. Event Hosting: For special occasions, we offer event hosting services, including weddings, retreats, and family gatherings, with customizable packages.
7. Guided Tours: Experience the local culture and nature through guided tours that highlight the best attractions and hidden gems in the area.
8. Technology-Enhanced Services: Enjoy high-speed WiFi, smart TVs, and other tech amenities that make your stay both comfortable and convenient.
9. Pet-Friendly Options: While pets are not allowed inside the house, we have designated areas for pets to enjoy the outdoors.
10. Concierge Services: Our friendly staff is always available to assist with recommendations, bookings, and personalized experiences tailored to your needs.

With these options, we strive to provide you with a unique and enjoyable stay at Hidden Paradise!

Yes, Hidden Paradise in the Valley offers a variety of family-friendly activities that cater to guests of all ages. Here are some fun and engaging options for families:

1. Wildlife Spotting

• Explore the natural surroundings and enjoy spotting local wildlife, including kangaroos, birds, and other animals. Kids will love watching the animals in their natural habitat!

2. Nature Walks and Hiking

• Enjoy scenic trails suitable for families. Take a leisurely hike through the beautiful countryside and let the kids explore the great outdoors.

3. Outdoor Games

• Engage in outdoor games such as frisbee, soccer, or badminton on the spacious grounds. We have ample space for families to run around and play together.

4. Gardening and Planting

• Involve the kids in planting flowers or vegetables in our garden. It’s a great way to teach them about nature and the importance of gardening.

5. Board Games and Family Activities

• Spend quality time indoors with board games, card games, and puzzles available for guests. Perfect for cozy family evenings!

6. Movie Nights

• Enjoy family movie nights with access to streaming services on our Android TVs. Bring your favorite snacks and have a fun night in.

7. Craft Activities

• Encourage creativity with arts and crafts supplies. Set up a creative corner where kids can express themselves through various art projects.

8. Picnicking

• Pack a picnic and enjoy a meal outdoors. We have beautiful spots where families can relax and enjoy quality time together.

9. Local Attractions

• Explore nearby attractions such as parks, playgrounds, and family-friendly activities in the Hidden Valley area, providing even more options for fun.

10. Animal Interaction

• Depending on the season, kids can have the opportunity to interact with friendly farm animals, creating unforgettable memories.

Conclusion

At Hidden Paradise in the Valley, we strive to create a welcoming environment for families, ensuring that everyone, from toddlers to teens, can enjoy their stay with a variety of activities designed for family fun and bonding.

At Hidden Paradise in the Valley, we prioritize the safety and well-being of our guests. Here are some of the key safety measures we have in place:

1. CCTV Surveillance

• We have outdoor CCTV cameras installed around the property to enhance security. These cameras are activated by the security alarm and ensure the safety of our guests while maintaining privacy.

2. Emergency Contacts

• We provide clear instructions for emergency situations, including emergency contact numbers (such as 000 for police, fire, and ambulance services). A detailed emergency plan is included in the guidebook provided to guests.

3. Fire Safety Equipment

• A fire extinguisher is conveniently located in the kitchen, and smoke detectors are installed throughout the property. We conduct regular checks to ensure these safety devices are functional.

4. First Aid Kit

• A fully stocked first aid kit is available in the kitchen, ensuring that guests have access to essential medical supplies in case of minor injuries.

5. Electrical Safety

• The electrical switchboard is securely locked to prevent unauthorized access. In case of any electrical issues, guests are advised to contact us directly for assistance from certified professionals.

6. Comprehensive Safety Guidelines

• Guests receive a set of guidelines regarding safety practices during their stay. This includes instructions on how to use appliances safely, fire safety protocols, and general tips for staying safe.

7. Regular Maintenance Checks

• We perform regular maintenance on the property, including checks for safety equipment, ensuring that everything is in good working order for our guests’ safety.

8. Clear Communication

• Our team is always available to address any safety concerns guests may have during their stay. We encourage open communication to ensure a safe and enjoyable experience.

9. Secure Environment

• The property is located in a peaceful area, providing a secure environment for guests. We encourage guests to keep doors and windows locked when not in use for added security.

Conclusion

We take pride in offering a safe and comfortable environment for all our guests at Hidden Paradise in the Valley. Your safety is our top priority, and we are committed to ensuring a worry-free stay.

Here are some activities you can enjoy near Hidden Paradise in the Valley:

1. Golfing at Hidden Valley Resort

• Enjoy a round of golf at the championship golf course located within the Hidden Valley Resort. The course offers stunning views and a challenging experience for both beginners and seasoned golfers.

2. Hiking and Nature Walks

• Explore the beautiful landscapes surrounding Hidden Paradise with various hiking trails suitable for all levels. Discover local flora and fauna, and enjoy the serenity of nature.

3. Wildlife Spotting

• Experience the natural wildlife, including kangaroos, wallabies, and various bird species. Take a stroll during sunrise or sunset to catch a glimpse of these animals in their natural habitat.

4. Visiting Local Markets

• Head to nearby towns like Wallan and Kilmore to explore local markets. Sample fresh produce, handmade crafts, and regional delicacies while engaging with the community.

5. Wine Tasting in Yarra Valley

• Take a trip to the renowned Yarra Valley, where you can tour and taste wines at various wineries. Enjoy the beautiful vineyards, gourmet food, and scenic views.

6. Horse Riding

• Enjoy horseback riding experiences available in the area. Several local farms offer guided rides through picturesque trails, perfect for both beginners and experienced riders.

7. Picnicking at Kinglake National Park

• Pack a picnic and head to Kinglake National Park, where you can enjoy beautiful picnic spots surrounded by nature. Explore the park’s walking trails and take in the scenic views.

8. Cycling Adventures

• Bring your bike or rent one locally to explore the scenic trails and roads around Hidden Paradise. The area is perfect for leisurely rides or more challenging cycling routes.

9. Fishing and Water Activities

• Enjoy fishing or other water activities at nearby rivers and lakes. Check local regulations for fishing permits and enjoy a relaxing day by the water.

10. Community Events and Festivals

• Keep an eye out for local events, festivals, and fairs in the surrounding towns. These events often feature live music, food stalls, and family-friendly activities.

Conclusion

Whether you're seeking relaxation or adventure, there are plenty of activities near Hidden Paradise in the Valley to make your stay unforgettable. Enjoy the natural beauty, local culture, and unique experiences the area has to offer!

While we do offer small on-site laundry services, but there are laundromats nearby where you can wash and dry your clothes. 

Yes, we offer ample parking space for guests. Please ensure that you park in designated areas to avoid any issues.

Yes, we have a minimum stay requirement of 2 nights in workday and 3 nights in weekends and 5 nights in xmas  . Please check our booking policy for more details.

We encourage you to check the local event calendar or ask us for recommendations on upcoming festivals and events happening in the area during your stay.

Detailed check-in instructions will be provided prior to your arrival, including key codes or lockbox information to ensure a smooth entry into Hidden Paradise.

We do not provide daily housekeeping services. However, if you require cleaning during your stay, this can be arranged for an additional fee.

We have a strict no-party policy. However, small family gatherings or celebrations can be discussed in advance for approval.

Hidden Paradise is home to a variety of wildlife, including kangaroos, birds, and ponies. Wildlife sightings are common, especially at sunrise and sunset.

Yes, we provide high-speed WiFi throughout the property to keep you connected during your stay.

Yes, we are a family-friendly destination with plenty of space for children to explore and play safely in the surrounding nature.

Yes, we provide basic toiletries such as soap, shampoo, and towels to ensure your stay is comfortable, but we recomanded to bring your own.

Our cancellation policy depends on how you booked your stay. Please refer to the platform's policy or contact us for direct bookings.